Shame, Shame on VANOC
I had intended to write about the logistics of visually-impaired skiing today. But it seems that will need to wait until tomorrow as my fellow riders on Greyhound this morning have urged me to write more on VANOC’s abandonment of the Paralympics and their fans.
My wake-up call came, as usual, at 5am. I now have all my clothes and gear set up the night before so that all I need to do upon hearing the ring of the telephone is answer it, shower, then pull on my clothes, grab my backpack, and take the elevator down to the lobby to grab a ten-minute and ten-dollar cab ride to Pacific Station Greyhound Bus Terminal. I get there around 5:40am, as we are instructed to arrive approximately 1 hour before the departure bus time. The last two times I have taken the bus to Whistler, the bus has been late, once by 15 minutes and once by 35-40 minutes. While this may not seem like a long delay, for those attending the Paralympic Games at Whistler Creekside or Whistler Paralympic Park, this means one might miss the start of the event, if not entire competition fields, as is what happened today.
I asked the woman at the counter, Will this bus actually leave on time today? I was told yes. Yesterday, apparently the bus was faulty. A new bus had to be found. Shouldn’t someone have checked the bus earlier? I asked. The 6:30am bus is the only bus that can get spectators to the Whistler games on time. Shouldn’t they be concerned about this? I was informed that during the Olympics 98% of their buses ran on time. OK, so you’re now zero for two for the Paralympics.
Let’s make that zero for three. Today, my fellow passengers and I waited over 2 hours for a bus we were told would be here any minute. (Please keep in mind that we are waiting outside, and have been since about 5:45am.) The problem: two passengers (one of whom told us he’d made his reservation days ago, indicating that a wheelchair accessible bus would be required for his trip) who would require wheelchair accessibility, and no accessible bus available.
You’ve got to be kidding me. A number of us complained loudly. They had more than enough buses, and wheelchair accessible buses, arranged through VANOC during the Olympics, but during the Paralympics, those buses are no longer available? We were told that Greyhound has only a certain number of their own wheelchair accessible buses, and these are spread out around the country. Does no one seem to realize that because VANOC has refused to offer the Olympic bus network to venues for the Paralympic Games, this 6:30am Greyhound is one of the only options for those staying in Vancouver, another location of the games, to get to Whistler, and you don’t have a wheelchair accessible bus available?
Talking to Robert, one of the two paraplegic men with spectator tickets to the games this morning, it is clear that he is used to this situation and second-class treatment. But that doesn’t mean he isn’t angry. He too is frustrated that there is little to no coverage (and by coverage we mean more than highlights of medal winners, but coverage of actual events of the games), and that VANOC has made it very difficult for those who don’t drive, can’t drive, or do not wish to drive and navigate the full parking lots, gondolas, and bus rides you need to add to your trip even if you do decide to drive up to venues to attend the games. (My friend drove us to Whistler on Sunday, and it’s a long and complicated haul as well, especially for someone in a wheelchair.)
The most heartbreaking scene: an entire Japanese fan-club, in face-paint and full national wear, was waiting for the bus. The boy who spoke English told us his father was competing this morning. He very well might have missed seeing his father ski, as our 6:30am bus did not leave until 8:30am, and did not arrive at Creekside until 10:30am (and then one needs to walk to the venue, up a hill, and then take a chair-lift to the stands). This is ridiculous. And despicable.
We told the manager so, who assures us that he does not want a black stain on Greyhound’s record, and therefore the 6:30am bus tomorrow will run at 6:30am and that they will order more accessible buses from Seattle for the rest of the week. We are also all receiving refunds for today’s trip. Of course, as many of us said, the money isn’t the point. The point is VANOC and Greyhound both dropped the ball and both, particularly VANOC, should be embarrassed by their treatment of Paralympic athletes and spectators.
I guess we’ll see what will happen for the rest of the week. Buses, hopefully, will run on time so families and fans can watch the events they’ve been waiting for and cheer on their fathers, mothers, siblings, friends, and athletes from all countries. But the coverage issue won’t be dealt with, that’s for sure, even though reports are indicating that ticket sales are higher for this Paralympics by far than they were in Turin, with many events completely sold out. Shouldn’t the rest of the country be privy to why these tickets are selling out? To the compelling nature of Paralympic sport? Even in Whistler itself, if you’ve decided to seek a little refuge from the pelting rain or cold between races in one of Whistler’s restaurants or cafés, the TVs are tuned to tennis or NHL hockey or other sports, and fans who are attending the games can’t watch the live action unfold or catch up on standings or even know if the race has started or if a weather delay is in effect. The waitresses are complaining about this as loudly as the fans. It’s as if the games are not going on a few hundred feet away.
And that’s VANOC’s fault. If we can’t find coverage of the Paralymipcs, I hope that coverage of VANOC’s shame can be shared across the country. I tried to gain access to the Media Tent today to inform someone in the mainstream media about what happened this morning, but I was not given permission to enter. Although the volunteers guarding the door were very sympathetic to the details, when it was clear that VANOC would not be presented in a kind light, they were worried they might get in trouble for letting me in. If you are a journalist reading this, or want to write more about this in your own publication, let me know. Or if you’re disgusted, phone VANOC and let them know your thoughts on the matter.
(And, inevitably, today was the worst fan day I’ve experienced in terms of weather as well. It rained non-stop the entire day—cold, soaking through your layers of clothing done to the bone rain. And fog patches that wove in and out of the competition area, causing havoc for competitors. So, today’s poem is a weather poem.)

